It’s all about being proactive

When we speak to most clients about 24x7 monitoring, the frequent response is “My business does not operate 24x7, so I don’t need it…”  Monitoring is a fundamental building block in any proactive service.  Proper management of an IT infrastructure begins with monitoring and analysis of the current environment.  Not only can this provide key indicators of failure BEFORE they happen, but extensive analysis from monitoring can help you plan for your technology far ahead of time, allowing insight in to key factors such as server performance, disk space, memory utilization, and more.  We can even tell you what is happening on your network based on time of day and day of week!

Instant remediation

Our Network Operation Center (NOC) operates 24x7x365 with engineers also available around the clock for emergency service.  Over 97% of issues on your network are addressed immediately and automatically.  Clients and Members are going to start contacting you in the morning regardless of whether the network is up or not. Wouldn't it be better to come in first thing in the morning and have your network always be up.  We have an emergency helpdesk available as well with a guaranteed response time.

Imagine email going down at 3am.  Without knowing there was an issue, your employees would start the day non-productively.  It could take hours for you to determine that there was an issue, wait for a response, and trying to resolve the issue blindly upon arrival.  Our plans provide you the assurance that you are up and operative when you arrive, without ever knowing that there was an issue to begin with.