Support Plan Overview   Server Plan Details   Desktop Plan Details   Network and Security Plan Details		Virtual IT SUPPORT PLANS>> Server Plan Details     Services Included in Peace of Mind Server Plans (P = Provided in plan, O = Offered in another plan). Server Plans Server Server Server Services Included Silver Gold Platinum 24x7 Monitoring P P P Escalation & Basic Fixes P P P Event Log Monitoring P P P Back-up Log Checks P P P Anti-virus Log Checks P P P Server Availability Checks P P P Service Availability Monitoring P P P Monitoring Network Services like DNS, DHCP, TS etc P P P Asset Tracking Reports P P P Monitoring Custom Performance Parameters P P P Server Health Check and Analysis of Key Trends P P P Patch Assessment & Management O P P Service Pack Updates O P P Log Maintenance (both OS and Exchange) O P P Virus Definition & Prevention O P P Server Tuning & Temp File Cleaning O P P Low Priority Services O P P Unlimited Urgent Server Service Requests O O P Assigned CTO O O P P = Provided in Plan O = Offered in Another Plan