The technical support staff is core to our service at Virtual IT. We maintain a fully staffed support desk at all times with emergency after-hours support available 24x7x365. Our unique technology allows us to provide you with full remote assistance to any computer at any time.
Since we are highly focused on security, we have implemented a technology that allows secure access to your systems with a password that changes every two minutes. We also log all remote access for our records. Our encryption technology meets stringent military standards, so you can rest assured that your systems do not remain “open” to remote software attacks and that former employees do not have access to your information.
How do I contact support?
Log into our support portal at the top right of every page. Should you forget your password, there is a link to have it resent.
Fill in the Technical Support request form by clicking HERE.
Email our help desk. Please be sure to put a brief description of your issue in the subject line and a detailed explanation along with your contact information in the message details.
Call our support line directly at 206-274-7433. The above three options are the most efficient since our systems are configured to handle electronic submissions automatically. Use this method only if the above three methods are not available.
How do I contact emergency after hours support?
Fill in the support request form by clicking HERE. Be sure to check the box that designates the support issue as an emergency. A technical support rep will be paged and respond to your request as soon as 20 to 30 minutes.
